:root{--bg:#f4f7fb;--surface:#fff;--surface2:#f8fafc;--text:#111827;--muted:#667085;--border:#e5e7eb;--brand:#2563eb;--brand2:#06b6d4;--danger:#dc2626;--success:#16a34a;--warning:#f59e0b;--sidebar:#111827;--sidebar2:#172033;--shadow:0 12px 32px rgba(15,23,42,.08);--radius:18px}*{box-sizing:border-box}body{margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Arial,sans-serif;background:var(--bg);color:var(--text)}a{color:var(--brand);text-decoration:none}code,.mono,.key{font-family:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,"Liberation Mono",monospace}.app-body{background:linear-gradient(180deg,#f7f9fc 0,#eef3fb 100%)}.app-shell{display:flex;min-height:100vh}.app-sidebar{width:260px;background:linear-gradient(180deg,var(--sidebar),var(--sidebar2));color:#fff;padding:20px 14px;position:sticky;top:0;height:100vh;box-shadow:8px 0 28px rgba(15,23,42,.18)}.app-logo{display:flex;align-items:center;gap:12px;color:#fff;font-size:22px;font-weight:900;padding:8px 10px 20px}.logo-mark{width:38px;height:38px;border-radius:12px;background:linear-gradient(135deg,var(--brand),var(--brand2));display:inline-flex;align-items:center;justify-content:center;box-shadow:0 10px 25px rgba(37,99,235,.45)}.side-label{font-size:11px;letter-spacing:.12em;text-transform:uppercase;color:#94a3b8;margin:12px 12px}.side-nav{display:flex;flex-direction:column;gap:5px}.side-link{display:flex;align-items:center;gap:11px;color:#cbd5e1;padding:11px 12px;border-radius:13px;font-weight:700}.side-link:hover,.side-link.active{background:rgba(255,255,255,.1);color:#fff}.side-link.active{box-shadow:inset 3px 0 0 #60a5fa}.side-icon{width:25px;height:25px;border-radius:8px;background:rgba(255,255,255,.09);display:inline-flex;align-items:center;justify-content:center;font-size:12px}.app-main{flex:1;padding:22px 28px 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14px;background:var(--brand);color:#fff!important;font-weight:800;cursor:pointer;text-decoration:none;line-height:1.1}.btn.secondary,button.secondary,.pill{background:#eef2f7;color:#172033!important;box-shadow:none}.danger,.btn.danger{background:var(--danger)!important;color:#fff!important}.danger-soft{background:#fee2e2!important;color:#991b1b!important}.success{background:#dcfce7!important;color:#166534!important}.warning{background:#fef3c7!important;color:#92400e!important}.badge{display:inline-flex;align-items:center;border-radius:999px;padding:4px 9px;font-size:12px;font-weight:800;background:#eef2ff;color:#3730a3}.badge.open,.badge.waiting_support{background:#dbeafe;color:#1d4ed8}.badge.waiting_customer{background:#fef3c7;color:#92400e}.badge.resolved,.badge.closed{background:#dcfce7;color:#166534}input,select,textarea{width:100%;padding:12px 13px;border-radius:12px;border:1px solid var(--border);background:#fff;color:var(--text);margin:6px 0 14px;font:inherit}textarea{min-height:120px;resize:vertical}label{font-size:13px;font-weight:800;color:#344054}table{width:100%;border-collapse:collapse;background:#fff;border-radius:14px;overflow:hidden}td,th{padding:12px 13px;border-bottom:1px solid var(--border);text-align:left;vertical-align:top}th{font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:#667085;background:#f8fafc}.table-wrap{overflow:auto}.key{background:#0f172a;color:#e5e7eb;border-radius:14px;padding:14px;overflow:auto;white-space:pre-wrap}.copybox{display:flex;align-items:center;gap:8px;background:#f8fafc;border:1px solid var(--border);border-radius:12px;padding:8px}.copybox code{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.flash{padding:13px 15px;border-radius:14px;background:#eef2ff;color:#3730a3;margin:12px 0;border:1px solid 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